How to provide (easy) live support for free using Meebo and Pidgin (cross-platform)
Posted by Sven Slootweg | Posted in Internet, Tutorials | Posted on 23-08-2010
Tags: chat, live support, meebo, pidgin
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Have you ever wanted to provide live support, or even just a way to chat to the visitors of your site? But were you put off by the price, hassle, or platform restrictions of the regular Live Support packages that can be downloaded? There’s quite an easy solution.
A while ago, Meebo launched a “widget” called MeeboMe, for this exact purpose. However, you were required to use Meebo in order to actually make use of it, which is quite annoying if there is no Meebo Notifier for your system (Linux for example), and you need to keep Meebo open in a browser tab all the time. I’ve had this exact same problem (while wanting to offer Live Support for www.YuNicc.ws), so I started searching. I came across several pages, and several configurations, and in the end I found one that seemed to work.
I am making use of Pidgin, a free crossplatform Instant Messaging client supporting a lot (and I mean a LOT) of networks, including the MSN, Yahoo, and AIM networks, as well as Jabber/XMPP-based networks like Google Talk. Now luck has it that Meebo built their platform on that exact same XMPP protocol, which means we can easily use it in Pidgin if we know how to configure it.
But then we have another problem. XMPP works with “contact lists” as well, and that means you would get a friend request for every new user of your Live Support, something which may be very annoying for many people. But for that, there is a plugin. Let me explain how it works:
1. First download Pidgin if you don’t already have it. You can get it for free from http://www.pidgin.im/ (you may want to use Adium for Mac OS X, which is built on the same libraries).
2. Download the MeeboMe Widget Plugin from http://jrpomeroy.com/pidgin/ and place it in your plugin directory (directories are listed on the download page).
3. Make a Meebo account and MeeboMe widget at www.meebome.com. It’s free. Be sure to choose a representative name like your real name or the name “Live Support” as your screen name, it is what others will see. You might also want to change the title to “Live Support”.
3. Add a new account. Use XMPP as protocol, with the following settings:
Username: <your Meebo username>
Password: <your Meebo password> (also, click Remember Password)
Resource: Pidgin
Domain: meebo.org
4. BEFORE clicking OK, go to the Advanced tab. UNCHECK the “SSL/TLS” box (it doesn’t work with Meebo, apparently), CHECK the “allow unencrypted data” checkbox, and enter the following:
Connection server: meebo.org
Connection port: 5222
5. Click OK now. Go to Extra -> Plugins and enable the MeeboMe plugin.
6. If everything is OK, you should now be connected to Meebo without errors. Grab the URL of the swf file from the “embed” code the MeeboMe site gave you, and paste it into your browser address bar. If everything is set up the right way, you should get a message on Pidgin as soon as you start talking in the MeeboMe widget. You can use the entire embed code in your website to offer support, or, if you are using a popup or direct link, just give them the URL to the SWF file.
7. You’re done!




Also, Google posted a Twitter clue again. This time, it contains coordinates.